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Legal information 

Legal information updated March 15th, 2024

  • Hiddenist is an S.A.S. with a share capital of 10,000 euros, registered with the RCS of Paris under n°87921006000015 and its head office is located at 150 rue de Rennes 75006 Paris - France.  

  • Hiddenist is registered with the Atout France Registry of Travel and Holiday Operators as a French tour operator and travel agency specializing in the design of luxury tailor-made journeys to most countries in the world, located at 79/81 rue de Clichy 75009 Paris-France under number IM075200007.  

  • In accordance with articles L.211-18 and R.211-26 to R.211-34 of the Tourism Code, the financial guarantee to secure the funds received is provided by APST, whose registered office is at 15 avenue Carnot 75017 Paris, France.  

  • Hiddenist's professional and civil liability is insured by Hiscox, 38 avenue de l'Opéra 75002 Paris France, under contract no. MTRC202000238. 

  • The publishing director is Juliana Angotti in the quality of founder and general manager.

CONTACT & QUESTIONS  

You can contact Hiddenist with any questions, including complaints, by sending an e-mail to reservations@hiddenist-journeys.com or by calling 06 16 09 22 82.   

 

​REPRODUCTION AND REPRESENTATION RIGHTS 

All information on this site, including photographs, is protected by intellectual property rights owned by Hiddenist. Consequently, none of this information may be reproduced, modified, redistributed, translated, commercially exploited, or reused in any way without the prior written consent of Hiddenist - © 2024 - Hiddenist. Documents and photos not contractual. All rights reserved. Hiddenist® is a trademark registered at INPI under n° 5034538. 

 

PHOTO CREDITS   

Hiddenist sincerely thanks its partners, photographers and friends for the photos made available for its website: 

  
Hotels of excellence, partners of Hiddenist  
Aman Resorts, Bawa Reserve, Groupe Belmond, Borgo San Felice, Borgo Santo Pietro, Fontenille Menorca, Kachi Lodge, La Dimora delle Balze, Le Domaine des Étangs, Melissès Andros, The Maybourne Riviera, Norlha, Norden Camp, les lodges et tented camp Singita, 25Bis by Leclerc Briant.  

Photographers of great talent 
Bobby Burch, Pierre Cauchois, Letizia Cigliutti, Yann Deret, David Emrich, Sandrine Boyer-Engel, Nicole Franzen, Engjell Gjepali, Renée Kemps, Kim Noorda, Mathieu Le Nir, Allegra Pomilio, Annie Spratt, Anne-Emmanuelle Thion, Roberta Valerio, Carlos Viera, E. Sander, Večni Trenutek.   

Image banks with such a wide variety 

Alamy, Dreamstime, iStock, Foodiesfeed, Pexels, Pixabay, Shutterstock, Unsplash.  

Privacy Policy & Cookies

Hiddenist wishes to inform you of the measures implemented to protect your personal data and your privacy in accordance with the legislation in force and more particularly with the provisions of the law of 6 January 1978 known as "Informatique et Libertés" (Data Protection Act) as amended, the European Regulation 2016/679 as well as the recommendations issued by the CNIL (hereinafter referred to as "the Legislation in force"). 

 

In application of the Legislation in force, you have the right to access, oppose, rectify, delete and limit the processing of your personal data. You also have the right to define directives concerning the fate of your personal data after your death. These rights can be exercised by post to the following address Hiddenist, 150 rue de Rennes 75006 Paris, enclosing a copy of your identity card with your request (which will not be kept by Hiddenist and may either be destroyed or returned to you at your convenience). For security reasons, your right to the portability of your personal data can only be exercised on our premises in your presence and on presentation of valid proof of identity. You have the right to lodge a complaint with the CNIL if you consider that we are not complying with the applicable regulations on personal data. 

 

As the person responsible for processing your personal data, Hiddenist wishes to respond to your concerns about the confidentiality of the information you send us by any means of communication, in particular: website(s) published and operated by Hiddenist, chat, telephone communications, appointments with our Travel Designers (hereinafter referred to as "the Channels of Communication") with a view to offering you our products and services. 

 

We may obtain information about you from other sources. For example, we may solicit a third-party vendor or collector to provide us with additional information about our existing customers (data appending), including information from your profile or posts on a third-party social network. 

 

We may also collect information from your profile on a third-party social network (such as Facebook) if you allow the third-party social network to share it with us or if you post it publicly. This information may include your general account information (e.g., name, email address, profile picture, gender, date of birth, current city, username, list of friends, etc.) and any other information or activity that you allow the third-party social network to share with us or that you post publicly on your profile. For example, we may receive your social network information (or a portion thereof) when you download or interact with one of our applications on a social network site (including Facebook). To find out more about how your social network information may be obtained by us, please see the terms of use of the relevant third-party social network. 

 

When you provide us with your personal data, you authorise us to use, analyse, store and, where appropriate, pass on your personal data to our partners where necessary to process your requests. By providing us with personal data via the Social Networks, you agree to this policy. Our policy may be amended to take account of changes in the legislation in force concerning personal data. We will keep you informed of any changes. 

 

Hiddenist respects your right to privacy. This privacy policy (and any document or information notice referring to this policy) informs you about the way in which personal data collected within the framework of the website www.hiddenist-journeys.com (hereinafter the "Site"), as well as the services offered through the Site, are processed. 

 

I. PERSONAL DATA TRANSMITTED TO HIDDENIST 

a) Data relating to your personal information 

This is information concerning you as a natural or legal person that you have voluntarily communicated to Hiddenist via the various Social Networks and which is essential for the design and realisation of your trip (examples: surname, first name, e-mail address, telephone number, postal address, date of birth, passports...). 

We would like to inform you that the information that must be provided to Hiddenist is indicated by an asterisk on our website. Information not marked with an asterisk is optional. Your Travel Designer will tell you what information he or she needs to contact you by telephone or in person. 

This information is essential for the processing of your requests for travel services, which unfortunately cannot be processed without this information. 

 

b) Data relating to the personal information of third parties 

As part of your request for a quotation and subsequently when creating your file, you have the possibility of entering the contact details of one or more other persons (other participants in the trip, person to be contacted in the event of an emergency, etc.). 

In this case, the data of the other persons entered will only be used by Hiddenist to process a request for a quote and subsequently to create your trip. If Hiddenist wishes to use the data of other persons for a purpose other than those mentioned above, Hiddenist will first seek their consent. 

You therefore guarantee that Hiddenist is informed of and agrees to this transfer of data to other persons whose data you provide. 

Hiddenist will inform the persons whose personal data it has collected indirectly, of their rights under this policy, when it first communicates to the other persons informed by email and including all information useful for the organization of their trip. 

 

c) Minors 

The various Social Networks are not intended for use by minors without the permission of their parents or legal guardians. A minor of at least 16 years of age may request a quote for the organisation of a trip and provide the personal data required for this purpose. Hiddenist will endeavour to verify the age of the minor on the basis of the information provided and the technological means available. Under no circumstances may the minor finalise, validate and pay for the trip without the consent of the holder of parental authority. 

​Hiddenist makes reasonable efforts to verify that the consent is given or authorised by the holder of parental authority over the minor, taking into account the technological means available. 

 

d) Sensitive data 

Hiddenist may collect data of a particular category such as health data (disability, allergy or special conditions) and indirectly to know the religion, beliefs or personal convictions of the persons concerned, although this collection is never direct and is only done by deduction (case of diet).  

This data is only collected for the purposes of organising the transport and/or travel of the person concerned and will not be used in any other way. 

 

II. DATA RELATING TO YOUR NAVIGATION ON THE SITE (COOKIES) 

When you browse the Hiddenist website, temporary cookies may be stored on your computer. 

 

a) What is a cookie? 

A cookie is a text file that allows Hiddenist to identify the device in which it is stored for the duration of the cookie's validity or storage. 

During your browsing on the Website, Hiddenist may record, in a dedicated space on the hard disk of your device (computer, tablet or smartphone), one or more "cookies" via the internet browser you are using and depending on the settings you have selected on the latter with regard to cookies. This information includes 

  • The type of web browser you are using 

  • The type of operating system and device you are using to access the service 

  • The domain name of your internet service provider 

  • The web page you came from 

  • The country of residence and your language 

  • The pages and options you visit and access on our Sites 

​On your first visit to our Site, when Hiddenist considers placing a cookie on your device, an information banner will be displayed at the bottom of the page. By continuing your browsing on the Site after clicking on "I accept", you expressly consent to Hiddenist placing cookies on your device (cookies linked to operations relating to targeted advertising, certain audience measurement cookies, social network cookies generated in particular by their sharing buttons when they collect personal data). 

If you continue to browse the site, cookies may be deposited on your computer. The banner will remain displayed until you continue browsing, i.e. until you go to another page of the Site or click on an element of the Site. If you do not wish to accept all or some of the cookies, we recommend that you follow the detailed instructions for managing cookies via your browser settings. 

 

Cookies do not generate or transmit computer viruses that could infect your device, they are only readable and recognisable by the sender. 

 

​You can change your cookie settings at any time. The period of validity of the consent to the deposit of cookies is 13 months. At the end of this period, we will ask for your consent again. 

 

​If you would like to know more about cookies and how they are used, you can consult the file “Guidelines and recommendations” of the Commission Nationale de l'Informatique et des Libertés (CNIL). 

 

b) Cookies on the Site  

Hiddenist may use the following types of cookies (see banner at bottom of page): 

  • Session management cookies 

  • Cookies for audience measurement (statistical cookies) 

  • Cookies required for certain optional functions 

  • Cookies relating to targeted advertising 

  • Cookies from social networks generated in particular by their sharing buttons when they collect personal data 

Session management cookies are essential for the proper functioning of the Site. Refusing to accept them may lead to a slowdown and/or malfunction of the Site. 

 

By analysing the way in which you use the Site, Hiddenist can offer you better navigation in order to respond appropriately to your expectations and also identify any problems you encounter in order to provide rapid solutions. 

 

​Hiddenist may integrate third-party computer applications on its Site that allow you to share Site content with other people. This is particularly the case for the "Share" or "Like" button on Facebook, Instagram, YouTube or LinkedIn. The social network concerned is then likely to identify you and save cookies on your devices. We invite you to consult their privacy policy. You have the possibility of simply objecting to cookies via the procedures detailed below. 

 

c) Your choices regarding cookies 

You can change your browser settings at any time to accept, set or reject cookies. You have several options: to accept all cookies, to be warned when a cookie is stored, or to systematically refuse all cookies. 

Hiddenist informs you that the deactivation of session cookies or functionality cookies may prevent you from consulting the Site. In this respect, Hiddenist cannot be held responsible for any deterioration in the functioning of our services linked to the settings you have chosen. 

​Each Internet browser offers different configuration methods for managing cookies. In general, they are described in the help menu of each browser, which we invite you to consult. 

 

III. FOR WHAT PURPOSES IS YOUR DATA COLLECTED? 

We only collect personal data when we have a legal basis to do so. The collection of personal data described above is carried out because it is (i) necessary for the execution of the contracts you have signed, (ii); necessary for legitimate interest purposes, in particular to offer you adapted content, to carry out statistics, to protect the Site against unauthorised use, (iii); necessary to comply with our legal obligations. 

 

​Apart from these cases, they are also collected on the basis of your consent, for example when you fill in a contact form or a request for a quote, you subscribe to an email alert or when such consent is required by law (for example to send you offers from partners by email). 

 

a) Responding to your requests 

When you contact Hiddenist via the various Social Networks mentioned above, your personal data may be collected for the following purposes  

  • The provision of access to the Site and access to your dedicated customer area to enable you, in particular, to consult your quotes and/or any information relating to your trips 

  • The execution of requests that you have made on the Site or through other Social Networks (booking with our partners, drawing up your sales contract, monitoring the completion of your trip, monitoring any requests you may have made in relation to your trip, including after your return from your trip, in accordance with the legal limitation periods, etc.) 

  • Sending newsletters and any other documentation you may have requested 

  • Answering your questions 

  • Informing you of new trips or similar services that may interest you 

  • More generally, complying with Hiddenist's legal, regulatory, accounting and tax obligations 

  • To deal with requests and complaints made by or about you in relation to the trip 

 

b) To produce statistics 

In the context of improving our services, the personal data collected by Hiddenist may also be used for the following purposes  

  • To carry out statistical calculations, particularly concerning the number of visitors to the Site 

  • To carry out surveys and polls 

  • Carrying out studies and research in order to improve your experience with Hiddenist. 

 

​c) To solicit you for marketing purposes 

Your data may also be used for commercial purposes:  

  • Management of any registration and unsubscription to newsletters at your request 

  • Communication of information relating to Hiddenist and its partners: news, products and services, commercial prospecting and personalised offers 

 

​IV. HOW AND FOR HOW LONG? 

a) Security of your data 

As the party responsible for processing your personal data, Hiddenist implements all the technical and organisational measures necessary to ensure the protection of your personal data: access control, back-ups, traceability, security of premises, protection measures and ensures that the amount of data processed is limited in relation to the purposes pursued. 

 

b) How long we store your data for 

We store this information for a period of time that is proportionate to the purpose for which we are processing it and in any event for the period of time necessary to comply with a legal or regulatory obligation. Data is kept for no longer than is necessary for the following purposes: 

  • Newsletter: your data will be kept for as long as your subscription is active. You can unsubscribe at any time by clicking on the link provided 

  • Request for a quote for travel services, registration and provision of travel services: the data required to process your request will be kept for the time necessary to draw up a quote or a contract and then for the duration of your trip in accordance with the applicable legislation and in any event for the time necessary to meet a legal or regulatory obligation 

  • Commercial offers: your data will be kept for as long as you agree to receive our commercial offers. You can refuse them at any time and unsubscribe by clicking on the link indicated to you 

  • Statistics and surveys: your data will be kept for as long as is necessary to establish reliable statistics and to process surveys carried out with your consent. 

 

In any event, if there is no contact from you for a period of five years, your personal data will be archived for a further five years before being permanently deleted or made anonymous. 

In some cases, we may retain some of your personal data if we are required to do so by law, or if there is a problem with your journey, for example, if there is an unresolved complaint or dispute. In this case, the data necessary to resolve the problem or dispute will be retained for as long as the dispute persists, subject to the applicable statute of limitations 

 

V. FOR WHOM? 

a) Hiddenist and its partners 

We would like to inform you that in order to allow the execution of the purposes mentioned in point II above, your data may be stored, processed and transferred to Hiddenist's subsidiaries and/or partners, in particular to the suppliers of the services booked (hoteliers, transporters, etc.) or to the technical service providers (IT, hosting, email distribution, online payment service provider, etc.), which may be located outside the European Union and whose applicable legislation in terms of the protection of personal data differs from the one applicable in France. 

Our subsidiaries and/or partners undertake to use your personal data only to carry out certain tasks that are essential for the purposes mentioned in point II above, in strict compliance with your rights in terms of personal data protection and in accordance with the Legislation in force. 

Such transfers are made subject to appropriate safeguards in accordance with the applicable regulations on the protection of personal data. 

 

b) Non-partner third parties 

Hiddenist will not transfer or sell your personal data to non-partner third parties. We do not provide any personal data to agencies or companies for marketing or commercial purposes. 

If the law, an authority (e.g. the tax authorities or the CNIL) or a judge should force Hiddenist to communicate personal data concerning you, Hiddenist, as far as possible, undertakes to notify you (unless Hiddenist is not authorised to do so, particularly in view of any legal or judicial obligations that may be incumbent on it). 

Finally, we may buy, merge or be bought by another company or sell all or part of our assets. In such a case, your personal data may be transferred to another company, but such transfer will be subject to the applicable privacy and cookie policy. 

 

VI. TRANSFERS OF PERSONAL DATA OUTSIDE THE EUROPEAN UNION 

Please note that some of our partners (advertising agencies, technical service providers, etc.) are located outside of the European Union and that data collected through cookies may be transferred to non-EU countries whose data protection laws differ from those applicable in France. 

We require our partners to use your personal data only to administer or provide the requested services and ask them to always act in accordance with the applicable laws on the protection of personal data and to pay particular attention to the confidentiality of such data.  

 

VII. HOW DO LINKS ON SITES TO OTHER SITES AFFECT ME? 

We may occasionally place links on our Site to other websites and applications operated by third parties. These links are provided solely for your convenience and are intended to add value to your visit. However, by including these links, we have no control over these websites and applications, which are independent from Hiddenist and have separate privacy policies. 

When you leave our Site, please be aware that our policies no longer apply. Accordingly, we will not be responsible for the accuracy, appropriateness, availability, reliability, copyright compliance, legality or decency of material contained in third-party websites and applications linked to our Site. We strongly encourage you to review the terms and conditions and privacy policies of any third-party websites and applications before using their sites. 

​ 

VIII. HOW TO ACCESS MY PERSONAL DATA? HOW TO CORRECT, DELETE OR EXERCISE MY OTHER RIGHTS? 

a) Access and copy 

You have the right to access and communicate your personal data. 

Before responding to your request, we are required by law to verify your identity. We may need to ask you to provide us with further information to respond to your request. We will endeavour to respond to your request as soon as possible. Contact us at reservations@hiddenist-journeys.com  

 

b) Obtaining correction of inaccurate personal data 

You also have the right to request the correction of your personal data that is incorrect and the restriction of its processing for the time necessary to correct it. You also have the right, depending on the nature of the processing, to request that the personal data in our possession be completed. In this case, we may ask you for proof. Contact us at reservations@hiddenist-journeys.com  

 

c) Withdrawing your consent to process your personal data 

Where the processing of your personal data is based on your consent (such as subscribing to an email alert, requesting a quotation, sending you electronic marketing material for services and products other than those you have already subscribed to, using cookies and similar technologies on this website), you have the right to withdraw your consent at any time. Contact us at reservations@hiddenist-journeys.com  

 

d) Obtaining the deletion of your personal data 

You may also request the deletion of your personal data in the following cases: 

  • You consider that our processing of your data is no longer necessary for the Services you have subscribed to or your use of the Site, the fulfilment of the purposes set out above in this policy or that its retention is contrary to law 

  • You have withdrawn your consent to the processing of your data (see above Withdrawing your consent to the processing of your personal data) 

  • You object to the processing of your personal data on grounds relating to your personal circumstances 

  • You object to the use of your data for commercial prospecting purposes 

  • Your data was collected online when you were a minor 

Alternatively, within the limits provided for by law, you may request that the processing of your personal data be restricted. Contact us at reservations@hiddenist-journeys.com  

Please note that notwithstanding the exercise of your right to erasure or restriction, we may retain certain personal data about you where required or permitted by law, where we have a legitimate reason to do so, for the exercise or defence of legal claims or where the exercise of that right would infringe your right to freedom of expression and information. 

 

e) Give us your post-mortem instructions 

You also have the right to define directives concerning the fate of your Personal Data after your death. 

 

IX. CONTACT US 

If you have any questions about this Privacy Policy or any requests relating to your Personal Data, you can contact us 

Online by sending an email to reservations@hiddenist-journeys.com  

By post at the following address Hiddenist, 150 rue de Rennes 75006 Paris  

​You are also informed that you have the right to refer any complaint concerning the processing of your personal data to the CNIL. 

 

X. UPDATING THIS POLICY 

We may change this policy from time to time to reflect changes in our practices, to further clarify our practices or to ensure compliance with regulations.  

If we do so, you will be notified by a message on this site inviting you to review the updated policy. 

Booking conditions

Some of these conditions do not apply to specific sales or to Chefs Escapes ®. 

The specific conditions are communicated to the client at the time of reservation. 

  

The prices indicated by Hiddenist are per person and have been calculated on the basis of a minimum of 2 people travelling together (unless otherwise stated). Final prices will be confirmed upon registration/booking. These prices have been established as at 15 March 2024, based on the exchange rates and airfares in force at that date. Prices are subject to revision at any time to take account of any changes in exchange rates, airline insurance and other costs. Airline taxes, security taxes, airport taxes and surcharges are indicative and subject to change without notice.  

  

1. CONTRACT AND ACCEPTANCE OF THE BOOKING CONDITIONS 

1.1 By signing the registration form or any other contractual document issued by the travel agent that constitutes a registration/reservation, the Client acknowledges that he/she has read all the terms of the sales contract, in particular Article R211-4 of the French Tourism Code relating to pre-contractual information, the special conditions of sale, the essential rights of travellers and the registration form, and expressly accepts them. The contract is formed once Hiddenist has confirmed availability (hereinafter the "Contract") and has issued a booking confirmation, after having received payment from the Client, in cleared funds, of either the required deposit or the full price of your holiday (depending on when the booking is made relative to the intended departure date). By making the booking you accept that you have the authority to bind all members of your party to these terms and conditions of booking and you take responsibility as the lead name on the booking to make payment and to receive documentation on behalf of your party. 

  

1.2 The information provided to the Client may be amended in writing before or after the date of registration/booking under the conditions set out herein. 

  

2. PRICES 

2.1 The prices shown in the communications and on the website of Hiddenist are expressed in Euros and per person (unless otherwise stated). They are established on the basis of economic data known on 1 March 2023. Prices vary according to the date of the trip and the number of participants. 

Prices must be confirmed by Hiddenist prior to the signature of the registration form or any other contractual document from the travel agent valid as a registration/reservation. After this, no price dispute can be taken into account. 

Only the services explicitly mentioned in the trip descriptions are included in the price. In particular, and unless otherwise indicated, the following services are not included in the price 

- passport and visa fees 

- vaccination fees 

- optional but strongly recommended insurance 

- excess luggage 

- meals taken during the connection between two flights 

- drinks 

- optional excursions 

- personal expenses (tips, telephone, various deposits, etc.) 

- exceptional expenses resulting from unforeseen events, such as strikes or weather conditions. 

  

2.2 Hiddenist may modify, between the day of registration/booking and at the latest 20 days before departure, the prices upwards to take into account variations (Art. L. 211-12 and R. 211-8): 

- the cost of transport, in particular the cost of fuel 

- fees and taxes relating to the services offered, such as landing, embarkation and disembarkation taxes in ports and airports 

- the exchange rates applied to the trip or stay in question 

Hiddenist informs the Client of these by any means on a durable medium. These variations are passed on as follows: 

- for transport costs, fees and other taxes, the variations are passed on in full to the Client 

- in the case of exchange rates, variations shall be passed on pro rata and only on the amounts of the services concerned. 

In the event of a price increase of more than 8% of the initial price of the trip or in the event of an obvious pricing error, Hiddenist will inform the Client by any means on a durable medium no later than 20 days before departure, so that the Client has the option of (a) cancelling the Contract in writing on a durable medium within a reasonable period of time following the sending of the information, or (b) accepting the change in price and, in fact, the Contract. 

  

2.3 Terms of payment 

On signing the registration form or any other contractual document issued by the travel agent that constitutes a registration/booking, the Client shall pay a deposit equal to 45% of the total amount of the price of the trip. The balance is payable no later than 60 days before departure, without any reminder from Hiddenist. Any delay in the payment of the balance is likely to result in the cancellation of the trip, leaving the Client to pay the cancellation fees inherent to the file and which can be consulted below. 

If the booking is made less than 60 days before departure, the full price of the trip will be payable on booking. 

  

Please note that all payments taken on debit or credit card will be taken in Euros and so if you are a client whose payment card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. To avoid this we can accept payment in EUR, GBP and USD by bank transfer and can specify the exact amount required for payment in the specified currency. 

  

Payments must be made in the currency of the invoice and you will be responsible for any bank charges that may be incurred. Payments can be made by bank transfer, or online by credit card, or in cash within the legal limit authorised in France (no payment by cheque will be accepted). For a registration less than 15 days before departure: only cash or credit card payment is accepted.  

In all cases, a booking will not be confirmed until we are in receipt of cleared funds.  

  

The provisions of article 2.3 are not applicable to specific, special, promotional or private sales. 

  

3. AIR TRANSPORT 

3.1 In the event of the booking and sale of flights, the delivery of a ticket is carried out under the sole responsibility of the carrier, with Hiddenist acting as a mere intermediary between the carrier and the Client (Art. L. 211-7). The responsibility of Hiddenist cannot replace that of the carriers providing the transport or transfer of passengers and luggage. 

  

3.2 Air transport is subject to operational and safety requirements that may cause delays beyond the control of Hiddenist. Hiddenist shall not be held responsible for changes in timetables or itineraries resulting from external events such as force majeure and the actions of a third party not involved in the provision of the services provided for in the Contract, and the Client shall not be entitled to claim any compensation as a result. Hiddenist draws the Client's attention to the fact that the type of aircraft is given as an indication only and may be modified at the airline's discretion. 

Depending on availability, Hiddenist offers the Client pre-routing and/or post-routing by plane from the provinces to the Paris airports. These flights cannot be changed, exchanged or refunded. Any costs or ticket repurchases due to air delays during pre-routing and/or post-routing, resulting from causes beyond the control of Hiddenist, shall be borne by the Client. 

If the flight scheduled for the pre-carriage or post-carriage is cancelled or delayed for any reason whatsoever, the companies reserve the right to provide transport by any other means. Hiddenist accepts no responsibility for delays and/or cancellations of pre- or post-carriage booked directly by the Client. 

Hiddenist advises the Client to allow sufficient connection time for their connections and to avoid making any commitments on the same day and the following day of their outward and return journeys. 

The term "direct flight" means without change of aircraft but does not preclude the possibility of one or more stops made during the journey by the same aircraft. 

The liability of the carrier is governed by the conditions stated on the Client's ticket and by the provisions resulting from the Warsaw Convention of 12 October 1929 and the Montreal Convention of 28 May 1999. 

  

3.3 Hiddenist shall inform the Client, for each flight segment, of the identity of the contracting carrier and, where applicable, of the carrier likely to carry out the transport(s) in question (Art. R. 211-15 - R. 211-18). 

The identity of the effective air carrier is communicated to the Client as soon as it is known, at the latest on the date of the Contract for scheduled flights and at the latest 8 days before the departure date or on the date of the Contract if this date is less than 8 days before the start of the journey for charter flights. 

Any change in the identity of the actual air carrier occurring after the conclusion of the Contract of Carriage will be passed on to the Client by the contracting carrier or by Hiddenist as soon as it becomes aware of it and, at the latest, at check-in or boarding for connecting flights. 

The Client is informed that airlines enter into code share agreements with each other, which consist of marketing a flight under their own name while it is operated by an aircraft of another company. 

In accordance with Article 9 of the European Regulation 2111/2005 of 14 December 2005, the list of airlines banned from operating in the European Community can be consulted in agencies and on this website

4. DURATION OF STAY - ACCOMMODATION 

The duration includes the day of the meeting at the airport of departure and the day of the return even in the early morning. Prices are calculated on the basis of nights (not days). 

The usual practice in the international hotel industry is for rooms to be vacated at 11.00 a.m. and occupied from 3.00 p.m. onwards. If a room is made available outside of these times, a payment may be made which is not included in our price list. 

The triple room, when available, is generally a double room + extra bed and the single room may be smaller than the double. 

The classification of the selected establishments is based on the official standards of the countries concerned.  

  

5. MODIFICATION AND CANCELLATION AT THE INITIATIVE OF HIDDENIST 

5.1 Hiddenist has the right to modify or cancel the services or to replace them by substitute services (Article R. 211-9). Exceptional and unavoidable circumstances are likely to force Hiddenist to modify or cancel all or part of the services. 

  

5.2 Hiddenist may, as of right, without prior notice and without compensation, cancel the Contract if the Client fails to pay the full price of the services no later than 60 days before the departure date. 

  

6. MODIFICATION AND CANCELLATION AT THE CLIENT'S INITIATIVE 

6.1 Any request to cancel the Contract must be sent to Hiddenist in writing on a durable medium. Cancellation shall take effect on the date of receipt of the writing. 

6.2 In accordance with Article L 221-28 of the French Consumer Code, the Client does not benefit from a withdrawal period for the purchase of travel services. His registration is final as soon as he signs his travel programme.  

6.3 Requests by the Client to change the departure city, flights and their routings (itineraries planned by the airlines), the destination, the hotel(s) and the services are considered as cancellations. 

The same applies to failure to check in at the place of departure and to failure by the Client to pay the full price of the services no later than 60 days before departure. 

  

6.4 Unless otherwise agreed in writing at the time of registration/booking, the following charges will apply in the event of cancellation: see the summary of charges below. 

  

The Client may take out insurance policies to cover the financial consequences of cancellation of the Contract. 

  

6.5 Unless otherwise agreed in writing in the Contract, any request by the Client to change or correct surnames, first names and/or titles may be made before the departure date subject to payment of the following charges: see the schedule of charges in paragraph 7. 

  

6.6 Notwithstanding the previous provision, in the event that Hiddenist fails to comply with its obligation to provide information as set out in Article 3.3 above, the Client may terminate the Contract and request reimbursement of the sums paid without being liable for any costs or penalties. 

  

6.7 Any trip that is cut short or any service that is not consumed due to the Client's fault may not give rise to any refund or compensation. 

If the Client has taken out optional insurance covering such events, he/she must comply with the terms and conditions set out in the insurance policy provided. 

If the traveller(s) registered for the trip are obliged to cancel their participation in the trip, they must inform their insurer and the person who registered for the trip must inform Hiddenist by any written means that allows for an acknowledgement of receipt, as soon as the event giving rise to the cancellation occurs: the date on which the written document is issued will be taken as the date of cancellation for the purposes of invoicing the cancellation fees. We would like to draw your attention to the fact that the insurer assesses the date of the event leading to the decision to cancel participation in the trip, based on the documents communicated directly by the insured, in order to agree to reimburse the cancellation costs. The insurance premium, the registration fee and the visa fee (the cost of obtaining the visa) are not refundable by Hiddenist or by the insurer.  

  

7. CONDITIONS AND FEES FOR CANCELLATION / RESOLUTION 

7.1 TOTAL CANCELLATION FEE 

  • More than 60 days before the departure date: 45% of the total price of the trip  

  • From 60 to 46 days before the departure date: 45% of the total price of the trip  

  • 45 to 29 days before departure date: 60% of the total price of the trip  

  • 28 to 15 days before the departure date: 80% of the total price of the trip  

  • Less than 14 days before the departure date: 100% of the total price of the trip  

These fees vary according to the travel period (especially at Christmas and New Year). Some carriers, cruise lines, hotels and/or other service providers whose booking systems and/or programmes impose more restrictive conditions in the event of cancellation, which may be passed on to the Client, up to a maximum of 100% of the total price of the trip.  

Hiddenist will provide you with details of all charges when you sign your registration form. 

  

7.2 PARTIAL CANCELLATION FEES 

If one or more Clients registered on the same trip cancel their participation in a trip that is maintained for the other participants: 

For personal (non-shared) services: the above cancellation fees will be calculated for the cancelling traveller(s) on the price of the services (air tickets...) not consumed on the trip at the date of cancellation,  

For shared services: a fee equal to 100%, regardless of the date of cancellation, will be charged to the participant(s) who cancel(s) on their share of the shared services of the trip, 

When several travellers have registered on the same file and one of them cancels his/her trip, the cancellation fees will be deducted from the sums collected by Hiddenist for this file, regardless of who made the payment.  

For any cancellation/rescission, for any reason whatsoever, the costs outside the trip subscribed to Hiddenist and incurred by the traveller(s), such as transport costs to the place of departure of the trip and return home, costs of obtaining visas, travel documents, vaccination costs, etc., will not be reimbursed. At the date of your cancellation, if your trip includes air tickets, either (1) Hiddenist has collected the full price of your trip and the amount of cancellation fees charged will include the reimbursement of air taxes and fees, or (2) Hiddenist has only collected a deposit of the total price of your trip and the amount of cancellation fees, which will be deducted from the deposit, will not include air taxes and fees.  

  

8. TRANSFER 

The Client may assign the Contract (excluding insurance contracts) to a third party (Art. R. 211-7 and L. 211-11) provided that he informs Hiddenist by any means that allows for an acknowledgement of receipt at the latest 7 days prior to departure and pays the fees. In addition, the transferring Client and the transferee are jointly and severally liable to Hiddenist for the payment of the balance of the price as well as the additional costs incurred by this transfer and which the Hiddenist Travel Designer will inform you of. 

  

9. INSURANCE 

No insurance or repatriation assistance is included in the price of Hiddenist trips. It is essential that you take out a comprehensive travel insurance policy to cover you before, during and after your trip. Hiddenist will not be responsible for any costs incurred by you or any member of your party before, during or after your trip as a consequence of inappropriate or insufficient travel insurance being purchased. 

We strongly recommend our clients to take out the optional insurance presented by our partner Assurever or any other good travel insurance. 

This insurance contract must be taken out on the day you book your trip; the premium is not refundable.     

The insurance contract is concluded between the client and the insurer. Claims must be made directly to the insurance company in accordance with the terms and conditions of the insurance contract. 

 

10. PUBLIC LIABILITY 

Hiddenist has taken out professional liability insurance (policy no. MTRC202000238) covering the following damage: bodily injury, material damage and consequential damage, up to a limit of €1,500,000 per insurance year with the company HISCOX France 38, avenue de l'Opéra 75002 Paris France. 

  

11. COMPLAINTS 

11.1 The Client must immediately inform the private guides and the local reception staff of the non-performance or improper performance of a service by calling the emergency number, the details of which will be given to you on the documents provided by Hiddenist. Any complaint must also be addressed to Hiddenist in writing. In the event of a complaint, account will be taken, where applicable, of your failure to report any non-conformity in the performance of the services during your trip if this could have financial consequences.  

  

11.2 After the trip, each Client may submit a complaint about the conditions under which the services provided during the trip were carried out in writing to Hiddenist - Client Relations Department - 150 rue de Rennes 75006 Paris France, as soon as possible after the date of return from the trip, accompanied by the supporting documents. Once you have contacted our Client Relations Department and if you have not received a satisfactory response within a maximum of 60 days, you may refer the matter to the Tourism and Travel Ombudsman, whose contact details are as follows MTV Médiation Tourisme Voyage - BP 80 303 - 75 823 Paris Cedex 17. You will also find all the procedures for making a complaint on this website

  

11.3 The services contracted by the Client with third parties outside of the Contract constitute independent contracts and may not in any way engage the responsibility of Hiddenist or give rise to reimbursement or compensation on its part. 

  

11.4 Hiddenist shall not be held liable for the non-performance of all or part of its obligations that is attributable to the Client, or to a case of force majeure or to the unforeseeable and insurmountable act of a third party outside of the Contract and shall not be liable for any compensation of any kind whatsoever in this respect. 

For example (non-exhaustive list): 

  • Loss or theft of air tickets by the Client(s).  

  • Failure to present to the authorities and/or carriers (airlines, etc.) the administrative and/or health documents required to undertake the trip and/or enter the country(ies) of the trip and/or cross the borders, in accordance with the information provided by Hiddenist. 

  • Arrival after the scheduled check-in and/or boarding time of any transport route, including air transport. No reimbursement of the transport ticket will be due by Hiddenist in this case. 

  • Unforeseeable or unavoidable events of a third party such as: war, political unrest, strikes outside of Hiddenist, riots outside of Hiddenist, technical or administrative incidents outside of Hiddenist, airspace congestion, bad weather, delays (including in mail forwarding services), breakdowns, loss or theft of luggage or other personal effects of the Clients.  

  • Cancellation imposed by exceptional and unavoidable circumstances, and/or for reasons related to the safety of the travellers, and/or injunction of an administrative authority: in this hypothesis, Hiddenist reserves the right to modify the dates, schedules or itineraries planned if it deems that the safety of the travellers is at stake, without recourse for the latter.  

In the event that Hiddenist's liability is called into play due to the actions of service providers, the limits of compensation provided for by international conventions will be applied, in accordance with article L 211-17-IV of the French Tourism Code. Except in the case of personal injury, the maximum financial liability of Hiddenist will be limited to three times the total price of the trip.  

  

12. PASSPORTS, VISAS AND HEALTH FORMALITIES 

12.1 The formalities indicated in the trip descriptions apply only to French nationals at the date of publication of these documents. In view of the regulatory changes that may occur, the Client is strongly advised to check the accuracy of the information required for these formalities before departure. All other nationals must contact the competent authorities of the country or countries of destination to find out about the specific formalities that concern them. 

Most countries now require passports to be valid for at least 6 months after your return. 

 

12.2 Children under the age of 18 must have identity papers in their name. Applications for minors must be signed by the father, mother or legal guardian and marked "agreement of father, mother or guardian". 

Minors who are not travelling with their parents or guardians must be in possession, depending on the destination, of a valid authorisation to leave French territory, in addition to the identity documents (national identity card or passport, as the case may be) required for the trip. For minors travelling with one of their parents, guardians or other adults, you must ensure that you are in possession of the necessary documents for the accompanying minor (national identity card or passport and, where applicable, authorisation to leave the country) to enable him or her to leave the country and/or to establish, in particular if the minor does not have the same surname as the accompanying adult, proof of parental authority (family record book, court decision, etc.).  

  

12.3 The Client must be: 

  • in possession of identity documents valid for 6 months after the date of return to France (for all trips outside the European Union) and any other document required for the trip, including the PCR tests now required by almost all airlines and countries visited. 

  • up-to-date with the vaccinations required to travel to the country (ies). 

  

Hiddenist cannot be held responsible in any way for 

  • the Client's failure to comply with the formalities thus required and the consequences thereof 

  • the Client's failure to present valid identity and/or health documents required for the trip. 

  

13. INFORMATION ON SECURITY AND HEALTH RISKS 

The French Ministry of Foreign Affairs (MAE) offers you the possibility of consulting country-specific information sheets relating to your trip on this website.  

In addition, the French Ministry of Health publishes information and recommendations on the health risks of the country or countries you are travelling to on this website.   

 
14. ACCESSIBILITY 

If you or any member of your party have any disability, reduced mobility or medical condition, it is extremely important that you tell us before you book in order that we can ensure that the travel experience you are interested in is appropriate to and safe for your needs and make the necessary arrangements to make your experience go safely and smoothly. All health and mobility information will only be used in order to advise you in relation to your booking and for passing to suppliers of your travel experience in accordance with our Privacy Policy. 

If your request includes transport services, particularly air transport, it is up to the traveller concerned to inform us in advance in order to organise the necessary assistance for transport, particularly air transport, both at the airport and in flight. 

  

15.  DOCUMENTATION 

The travel logs are sent to the Client by email at the latest the day before departure. The departure and arrival times are communicated to the Client in good time before departure. 

  

16. PROTECTION OF PERSONAL DATA 

Hiddenist attaches particular importance to the protection of your personal data.  

The collection, use and transfer of your personal data is carried out in accordance with the conditions described in our Privacy Policy. Cookies are managed according to our Cookie Policy. 

  

17. APPLICABLE LAW 

The Contract and its consequences are subject to French law. 

  

18. TRAVELLER'S RIGHTS  

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 and Article L.211-2 II of the Tourism Code. 

You will therefore benefit from all the rights granted by the European Union applicable to packages, as transposed in the Tourism Code. Hiddenist will be fully responsible for the proper execution of the package as a whole.  

In addition, as required by law, Hiddenist has protection to refund your payments and, if transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.  

Essential rights under Directive (EU) 2015/2302 transposed into the Tourism Code:  

Travellers will receive all essential information about the package before concluding the package travel contract. 

The organiser as well as the retailer are responsible for the proper execution of all travel services included in the contract.  

Travellers are provided with an emergency telephone number or contact details for the organiser or retailer. 

Travellers may transfer their package to another person, subject to reasonable notice and possible additional charges.  

The price of the package may only be increased if specific costs increase (e.g. fuel prices) and if this possibility is explicitly provided for in the contract and may in any case not be changed less than twenty days before the start of the package. If the price increase exceeds 8% of the package price, the traveller may withdraw from the contract. If the organizer reserves the right to increase the price, the traveller is entitled to a price reduction if the corresponding costs are reduced.  

Travellers may withdraw from the contract without paying withdrawal costs and receive a full refund of payments made if any of the essential elements of the package, other than the price, are significantly changed. If, prior to the start of the package, the professional responsible for the package cancels it, travellers may obtain a refund and compensation, if applicable.  

Travellers may cancel the contract without paying a cancellation fee before the start of the package in the event of exceptional circumstances, for example if there are serious safety problems at the destination that are likely to affect the package. 

If, after the start of the package, important elements of the package cannot be provided as planned, appropriate alternative services must be offered to the travellers at no extra cost. Travellers may withdraw from the contract without paying a withdrawal fee if the services are not performed in accordance with the contract, if this significantly disrupts the execution of the package and if the organiser does not remedy the problem.  

Travellers are also entitled to a price reduction and/or compensation in the event of non-performance or poor performance of travel services. 

The organiser or retailer must provide assistance if the traveller is in difficulty.  

If the organiser or retailer becomes insolvent, the amounts paid will be refunded. If the organiser or retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is guaranteed. Hiddenist has taken out insolvency protection with APST.  

Travellers can contact this entity if they are refused services due to the insolvency of Hiddenist. 

  

The transposition text of Directive (EU) 2015/2302 in France is available on the Legifrance website.  

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